Customer Service Specialist at Western Cape

Posted on: 23rd February, 2021

Contact Details


Job Description

Customer Service Specialist - F&B Industry


Medical, Western Cape CPT - Northern Suburbs


An International manufacturing company based in the Cape Winelands, operating in the Food and Beverage industry is seeking to employ a Customer Service Specialist with industry-specific knowledge. You will be to implement optimal customer service for defined customers and to execute different courses of action in accordance with instructions as given by the Sales- and Botanical Extracts teams.


*  Execution of excellent customer service to a defined customer base.

*  Responsible for immediate order entry and continual updating of customer database on the system.

*  Timely processing of samples according to predetermined lead and delivery times.

*  Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order quantities, packaging costs, etc.).

*  Checking of terms of payment and delivery conditions.

*  Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch sizes, delivery packaging and payment terms.

*  Monitoring and addressing customer complaints, issuing credit notes, etc.

*  Assisting the Sales- and Botanical Extracts departments with pricing and conditions of delivery.

*  Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation related to customer visits.


*  Grade 12

*  Relevant tertiary degree/diploma (Sales/Marketing or otherwise).

*  At least five years’ work experience in Customer Service, preferably in the Food and Beverage Industry.

*  Exposure to international markets and the Botanical/Rooibos Industries will be advantageous.

*  Good numerical and computer skills.

*  Good communication and people skills.

*  Outgoing personality

*  Own transport

Kindly share your resumes to above email id.

Wish you all the best

Job Details

Job Location:
Western Cape, South Africa
Company Industry:
Company Type:
Recruitment Agency
Employment Status:
Full Time Jobs
Experience Required:
3 - 5 years
Minimum Qualification Required:
Bachelor's degree
Monthly Salary Range:
Job Ref.:
Job Role:

Company Details

Persona Staff Recruitment

1-4 Employees

,Western Cape,South Africa